Overview
Connect version:
The administrative website displays the user’s name, status (yellow, green, or red tile), Suspend, and Set Status (Figure 1).
Click Suspend to temporarily take the agent off phone calls, instant messages, and e-mail sessions. Click Unsuspend to make the agent available to take calls again.
Click Set Status > I’m Back to mark the agent as Available. Click Set Status and choose a reason code to categorize the agent’s away time.
The main menu bar allows users to navigate the administrative website. Items on the main menu bar may or may not be visible depending on the user’s agent authorizations.
Figure 1 Administrative website main menu bar
Figure 1 Administrative website main menu bar
Each functionality on the main menu bar is governed by a resource, which grants a specific set of permissions to the user depending on his or her assigned role. To learn more about customizing user authorizations, see Authorizations and Roles .
Display Settings
Click the Asterisk icon in the upper right corner of the administrative website to view the Display Settings page (Figure 2 and Figure 3). The selected time zone will govern displayed times throughout the administrative website.
Figure 2 Display Settings icon
Figure 3 Display Settings page
Figure 3 Display Settings page
Select the desired time zone from the drop-down menu and click Save.
Click Clear Display Cookies to clear Clarity Connect cookies if the browser experiences issues.
Click Agent Console Installer to download a .reg file. The .reg file can be run to re-register the Agent Console if it fails to load.