Agent Console
The Agent Console heading on the admin console menu bar contains the following:
- Web Agent Console gives an overview of the Clarity Connect Web Agent Console (Connect 4.1/5.0 only).
- The Silverlight Agent Console gives an overview of the Clarity Connect Silverlight Agent Console.
- Review Reason Codes allows agents to select a reason explaining why they were away from their desk.
- Message Console allows users to monitor email session.