From the main menu bar, click Dashboard > Hide Silverlight Queues . This allows agents to conceal specific queues from the Silverlight Dashboard (Figure 1).
From the main menu bar, click Dashboard > Hide Queues. This allows agents to conceal specific queues from the Dashboard (Figure 1).
The Hide Queues page allows users to select queues they no longer want to appear on the Dashboard. The list of queues shown on the Hide Queues will contain only those queues that the agent has permissions to view through their Business Units, if applicable.
Queues will only be hidden from the specific user's view of the Dashboard, and not all users.
Select Queues To Hide
Click the box next to the queue you would like to hide from your dashboard view. The Select / Deselect All box can also be used to quickly select or deselect multiple options at once.
Click Save to finalize your selections.
Figure 1 Hide Queues page