From the main menu bar, click Dashboard > Message Dashboard. This allows the user to sort and filter all active e-mail message sessions in the system.
Search and sort existing messages using the search field and column heading arrows. Click the Clear icon (X) to clear all search filters (Figure 1).
Select how often to refresh the Message Dashboard using the drop-down menu in the upper right corner.
Figure 1 Message Dashboard
Take and Close indicate an action can be performed on the session. Click Take to accept the session if another agent has not already taken it. Click Close to end the session and remove it from the list of active sessions in the system.