Advanced Settings

From the main menu bar, hover over Maintenance and then click Advanced Settings.

Purpose

The Advanced Settings page allows direct access to view and assign queue and portal-level configuration settings.

Actions

Miscellaneous

Hover the mouse over each setting name to reveal details on that setting (Figure 1 and Figure 2).

Figure 1 Advanced Configuration Settings page

Figure 2 Advanced Configuration Settings page (continued)

Click the Delete icon to delete the selected setting.

Click the Details icon to view more information on the selected setting.

Create New Configuration Override Setting

Click Create Override Setting to create a new configuration override. The Set Up New Configuration Override page will appear (Figure 3).

Figure 3 Set Up New Configuration Override page

Edit the following fields to create a new configuration override:

Setting Name

Enter the name of the setting.

Type of Override

Select the type of override.

Queue

Select a queue to apply the configuration override to.

Setting Value

Enter the setting value.

Click Save to create the new configuration override.

Create New Global Setting

From the Advanced Configuration Settings page, click Create Global Setting to create a new global setting. The Set Up New Configuration page will appear (Figure 4).

The following fields will appear:

Setting Name

Enter the setting name.

Setting Value

Enter the setting value.

Click Save to create the new global setting.

Figure 4 Set Up New Configuration page

Edit Existing Configuration

From the Advanced Configuration Settings page, click the Edit icon (pencil) to modify the selected setting. Depending on the configuration type, different fields may display.

Click Save to finalize any changes.