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System Configuration

From the main menu bar, hover over Maintenance and then click System Configuration.


The System Configuration page is a quick-start alternative that allows administrators to easily modify configuration settings. It contains more frequently modified settings with easy-to-understand descriptions.


Click the Edit icon to unlock form options and modify settings (Figure 1 , Figure 2, Figure 3, Figure 4, and Figure 5). Click Save to finalize any changes.

Figure 1 Portal Settings

Figure 2 Agent, Invite, and Customer Settings

Figure 3 UI and Message settings

Figure 4 Integration settings

Figure 5 Integration settings (continued)