From the main menu bar, hover over Maintenance and then click System Configuration.
The System Configuration page is a quick-start alternative that allows administrators to easily modify configuration settings. It contains more frequently modified settings with easy-to-understand descriptions.
Click the Edit icon to unlock form options and modify settings (Figure 1 , Figure 2, Figure 3, Figure 4, and Figure 5). Click Save to finalize any changes.
Figure 1 Portal Settings
Figure 2 Agent, Invite, and Customer Settings
Figure 3 UI and Message settings
Figure 4 Integration settings
Figure 5 Integration settings (continued)