You must configure reports before using them. From the main menu bar, hover overReports and then click Report Configuration. This page governs configured reports and whether or not they are visible on the main Reports page.
Select Visible next to the desired report to make the link viewable on the Reports page. Click Save to finalize changes (Figure 1).
Under Add New Report, enter the report’s name and the report’s SQL Server Reporting Services (SSRS) path, and then click the Add New Report icon.
Under Configured Reporting Time Zones, select a time zone from the drop-down menu and click the Add This Time Zone icon. Ensure the selected time zone matches the geographical location of your contact center, as this will affect report parameters.
Select a time zone from the Currently Selected Time Zones list and click the Delete icon to remove it.
Figure 1 Report Configuration page