• Get Started
• Set Up
• Use Connect
• Advanced
  • Connect Version Differences
  • Call Flow Nodes
  • Third-Party Integration
  • Maintenance
  • Database Schema
  • Call Flow Scenarios
  • Configuration Settings
  • Connect Web API
  • Web Gateway

Advanced

See the following resources for advanced understanding of Clarity Connect:

• Call Flow Nodes provides a detailed look at every Clarity Connect call flow node.
• The Third-Party Integration guide explains the various integration points for Clarity Connect, including Salesforce, Microsoft Dynamics, and CSI Virtual Observer.
• Maintenance includes information on deploying cumulative updates, Clarity Connect release notes, and more.
• Database Schema examines the Clarity Connect data warehouse schema at an advanced level.
• Call Flow Scenarios provides instructions for advanced call flow use cases.
• Configuration Settings lists definitions of Clarity Connect advanced settings.
• Web Gateway allows customers to add a web chat widget to their website.