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See the following resources for advanced understanding of Clarity Connect:

  • Call Flow Nodes provides a detailed look at every Clarity Connect call flow node.
  • The Third-Party Integration guide explains the various integration points for Clarity Connect, including Salesforce, Microsoft Dynamics, and CSI Virtual Observer.
  • Maintenance includes information on deploying cumulative updates, Clarity Connect release notes, and more.
  • Database Schema examines the Clarity Connect data warehouse schema at an advanced level.
  • Call Flow Scenarios provides instructions for advanced call flow use cases.
  • Configuration Settings lists definitions of Clarity Connect advanced settings.
  • Web Gateway allows customers to add a web chat widget to their website.